General Terms and Conditions (GTC) for the use of studiobookr.com – a service of Head-on Solutions GmbH
18 June 2026
The German version of these General Terms and Conditions is legally binding. This English version is provided as a translation for ease of understanding only. In the event of any discrepancy between the German and the English version, the German version shall prevail.
1. Scope
Head-on Solutions GmbH (hereinafter referred to as the "Intermediary") is the operator of the platform studiobookr.com and studiolution.com. studiolution is a point-of-sale and appointment software for local businesses such as hairdressers (hereinafter referred to as "Studios").
studiobookr is the online appointment booking platform through which end customers (hereinafter referred to as "Booking Party") can book appointments online with their respective Studio, e.g. a hairdresser. Booking is only possible if the respective Studio is a customer of studiolution.com.
The following terms and conditions apply to the services of studiobookr.com in connection with studiolution.com.
2. Subject of Performance
2.1 The subject of the service is the arrangement and conclusion of an appointment that is binding for both parties.
2.2 The provider of the services is not the Intermediary but the respective Studio. The services, times and prices shown on the Intermediary's website are maintained directly by the respective Studio. These may vary, be changed or extended during the visit to an extent customary in the industry.
2.3 All claims and obligations exist exclusively between the Booking Party and the respective Studio.
2.4 As part of maintaining its booking offer on the Intermediary's website, the Studio may also define images, descriptions, opening hours and contact details itself. The respective Studio alone is responsible for the accuracy of the data and for the rights to, for example, the images. The Intermediary reserves the right to remove the relevant data from the website upon becoming aware of it.
3. Appointment Booking and Deposit
3.1 By using and subsequently booking an appointment, a contract is concluded between the Booking Party and the respective Studio (hereinafter referred to as "the Contract").
3.2 The Contract is concluded exclusively between the booking person and the respective selected Studio. The Intermediary processes the personal data provided by the booking person and makes it available to the Studio for the performance of the Contract. This data comprises gender, first name, last name, email address and telephone number. Processing takes place in accordance with our Privacy Policy.
3.3 A booking without providing the personal data (anonymous booking) is not possible, in order to protect the Studio from so-called "fake bookings" and to enable it to provide its service.
3.4 The processing of personal data takes place in accordance with our Privacy Policy. The Privacy Policy describes in particular the data protection role in which Head-on Solutions GmbH and the respective Studio process personal data.
3.5 In return, the Booking Party receives all relevant data of the respective Studio, both via the Intermediary's website and by email: name of the Studio, place and time of the appointment, services and associated prices.
3.6 If a Studio also uses appointment confirmation or reminder SMS to protect itself against appointment cancellations, a reminder is sent to the Booking Party by SMS before the appointment.
3.7 Some of the Studios displayed on the Intermediary's website are not directly bookable online. In the case of a booking with such a Studio (e.g. by telephone), the Intermediary is not liable for the type, scope, price and time of the appointment.
3.8 Some Studios require a deposit or advance payment for a binding appointment booking. Each Studio determines the settings for this itself. Payment is processed via "studiolution Pay" (credit card, instant bank transfer, Apple Pay and Google Pay), for which we use Adyen GmbH, Simon Carmiggeltstraat 5-60, 1011 DJ Amsterdam, Netherlands as service provider (hereinafter referred to as "studiolution Pay"). The deposit is automatically offset during the checkout process at the business.
3.9 As a consumer, the Booking Party has a statutory right of withdrawal for appointment bookings concluded online. The Booking Party may withdraw from the Contract within 14 days without giving reasons. The withdrawal period begins upon conclusion of the Contract. A withdrawal function is available on the Intermediary's website, as well as a withdrawal link in the booking confirmation. In the event of an effective withdrawal, deposits already paid will be refunded in full.
3.10 If the Booking Party wishes the service to be performed before expiry of the withdrawal period, the Booking Party may expressly consent to this during the booking process and thereby confirms that the right of withdrawal will be lost upon complete performance of the service. Upon complete performance of the service, the right of withdrawal expires. If the Booking Party withdraws from the Contract after performance has begun at the Booking Party's express request, the Booking Party owes compensation for the value of the service rendered up to the withdrawal in accordance with Section 357a (2) of the German Civil Code (BGB).
4. Purchase of Online Vouchers
4.1 By purchasing a voucher, a contract is concluded exclusively between the voucher purchaser and the respective Studio.
4.2 The Intermediary processes the personal data provided by the voucher purchaser and makes it available to the Studio for the performance of the Contract. This data comprises gender, first name, last name, address, email address and telephone number. Processing takes place in accordance with our Privacy Policy.
4.3 A purchase of vouchers is not possible without providing the personal data (anonymous purchase), in order to protect the Studio from so-called "fake bookings" and to enable it to provide its service.
4.4 Cash payout of purchased vouchers is excluded.
4.5 For the processing of the payment (credit card, instant bank transfer, Apple Pay and Google Pay) we use "studiolution Pay".
4.6 The processing of personal data takes place in accordance with our Privacy Policy. The Privacy Policy describes in particular the data protection role in which Head-on Solutions GmbH and the respective Studio process personal data.
4.7 As a consumer, the purchaser has a statutory right of withdrawal for voucher purchases concluded online. The purchaser may withdraw from the Contract within 14 days of conclusion of the Contract without giving reasons, provided the voucher has not yet been redeemed – not even partially. Upon full or partial redemption of the voucher, the right of withdrawal expires. A withdrawal function is available on the Intermediary's website, as well as a withdrawal link in the confirmation.
5. Cancellations and Changes
5.1 A completed booking (see point 3) is precisely determined in terms of location, time and price. Changes on the part of the Booking Party must be reported to the respective Studio without delay. The Booking Party is responsible for contacting the Studio. The right of withdrawal under Section 3.9 remains unaffected.
5.2 The Studio may permit cancellation within a freely selectable period via the Intermediary's website. For this purpose, a cancellation link is displayed in the confirmation email at the time of the appointment booking. If this link is clicked within the specified period, the appointment can be cancelled directly online. If a deposit has been paid, it will be automatically refunded. The statutory right of withdrawal under Section 3.9 remains unaffected and exists independently of any cancellation period set by the Studio.
5.3 After expiry of the statutory withdrawal period, the following applies: If the Booking Party is unable to keep the appointment, a cancellation – unless possible under 5.2 – must be reported by telephone at least 24 hours on working days before the appointment. If deposits have been paid, the Studio may refund the amount upon deletion of the appointment.
5.4 After expiry of the statutory withdrawal period, the following applies: If a cancellation is not made in due time in accordance with Section 5.3 and nothing else has been agreed with the respective Studio, the Studio may charge a reasonable cancellation fee, provided there is a valid contractual basis for this and the Studio has incurred compensable damage. A deposit or advance payment made may be offset against such a cancellation fee. The Booking Party reserves the right to prove that no damage or substantially lower damage has been incurred. The right of withdrawal under Section 3.9 and the obligation to refund in the event of an effective withdrawal remain unaffected.
5.5 The Intermediary reserves the right to delete bookings with incomplete, doubtful or apparently incorrect data of the booking person without prior consultation with the booking customer.
5.6 Cancellation or withdrawal of vouchers purchased online is only possible if they have not yet been redeemed – not even partially – and only within the statutory withdrawal period of 14 days.
6. Rating of a Studio by Users of the Intermediary's Website
6.1 Users of the Intermediary's website have the option of rating the Studios displayed on the Intermediary's website. In doing so, the user can provide information on the quality, service and recommendation of the Studio, among other things.
6.2 A rating is transmitted to the Intermediary after subsequent confirmation of the rating by email (double opt-in). After successful review of the rating by the Intermediary, it is displayed on the studiobookr.com website for the respective Studio.
6.3 The Intermediary reserves the right not to publish, to block or to delete ratings in whole or in part if there are indications that they contain unlawful, offensive, discriminatory, untrue, promotional or otherwise inappropriate content or that they infringe the rights of third parties.
7. Warranty and Liability
7.1 All of the Intermediary's own information has been compiled with the greatest care. No warranty is assumed for any errors in data collection or data transmission, within the framework of the statutory provisions; the liability provision in Section 7.4 remains unaffected.
7.2 The information on the Intermediary's internet portal is largely provided by the respective Studios. Each Studio bears sole responsibility for the accuracy, completeness and timeliness of the information it posts, including the prices stated and the appointments available. Furthermore, the Studios ensure that no content is posted that infringes the legal positions of third parties. The Intermediary cannot check this information and therefore assumes no warranty for the accuracy, completeness, quality and legality of the use of the information.
7.3 The Intermediary is not the provider of the booked service and not a party to the contract concluded between the Booking Party and the Studio. It is therefore not liable for the conclusion of an appointment booking, nor for defects or damage arising from the provision of the service by the Studio. The Intermediary's liability for its own conduct is governed by Section 7.4.
7.4 The following applies to the Intermediary's liability: The Intermediary is liable without limitation for damage arising from injury to life, body or health, as well as for damage based on an intentional or grossly negligent breach of duty by the Intermediary, its legal representatives or vicarious agents. In the case of simple negligence, the Intermediary is liable only for the breach of material contractual obligations (obligations whose fulfilment is essential to the proper performance of the contract and on whose compliance the contractual partner may regularly rely), and limited to the foreseeable damage typical for this type of contract at the time of conclusion of the Contract. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.
8. Miscellaneous
8.1 German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law.
8.2 The Intermediary is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
8.3 The use of the Intermediary's internet portal and its content is only permitted for the individual querying of appointment bookings. Automated queries are not permitted. The data material is protected by copyright, so that reproduction (in particular by automated reading, so-called "scraping") is prohibited. In particular, the use of the data material (such as, in particular, query results) for the purpose of onward intermediation is also prohibited.
8.4 The place of performance is Nuremberg. For persons who do not have a general place of jurisdiction in Germany, Nuremberg is agreed as the place of jurisdiction. Otherwise, the statutory place of jurisdiction applies.
8.5 If any provision of this agreement is invalid or unenforceable, such provision shall be interpreted in a manner compatible with applicable law and that best corresponds to the original intentions of the parties. The remainder of this agreement shall remain unaffected.
8.6 The Intermediary reserves the right to amend these General Terms and Conditions with effect for future bookings. For bookings already concluded, the terms agreed at the time of booking continue to apply unchanged.