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General Terms and Conditions (GTC) for the use of - a service of Head-on Solutions GmbH

May 18, 2020

1. Scope

Head-on Solutions GmbH (hereinafter referred to as agent) operates the and platforms. studiolution is a POS and appointment software for local companies such as hairdressers, (hereinafter referred to as "studios").

studiobookr is the online appointment booking platform through which end customers (hereinafter referred to as "bookers") can book online appointments with their hairdresser, for example. Booking is only possible if the studio is a customer of

The following terms and conditions apply to the services of in connection with

2. Object of performance

2.1 The subject of the service is the mediation and the conclusion of a binding appointment agreement for both parties

2.2 The provider of the services is not the agent, but the respective studio. The services, times and prices stated on the website of the agent are maintained directly by the respective studio. As part of the visit, these can vary or be changed or expanded to an extent customary for the industry.

2.3 All claims and obligations exist exclusively between the booking party and the respective studio.

2.4 As part of the maintenance of its booking offer on the agent's website, the studio can also define images, descriptions, opening times and contact details. The respective studio is solely responsible for the accuracy of the data and the rights to the pictures, for example. The intermediary reserves the right to remove the relevant data from the website when it becomes known.

3. Appointments and booking

3.1 Through the use and subsequent booking of an appointment, a treatment contract is concluded between the booker and the respective studio (hereinafter referred to as “the contract”).

3.2 The contract is concluded exclusively between the person booking and the studio selected. For this purpose, the intermediary sends the studio the given personal data of the person making the booking. These are gender, first name, last name, email address and telephone number. The booker declares his revocable consent to this.

3.3 To protect the studio from so-called "fake bookings" and to provide its services, a booking without providing personal data (anonymous booking) is not possible.

3.4 The agent only works in the context of order processing for the respective studio. Further details on the handling of personal data can be found in our data protection declaration.

3.5 In return, the booking party receives all relevant data of the respective studio via the agent's website as well as by email: name of the studio, place and time of the appointment, services and associated prices.

3.6 If a studio also works with an appointment or reminder SMS to protect itself against missed appointments, the booker will be sent a reminder via SMS before the appointment.

3.7 Some of the studios that are displayed on the agent's website cannot be booked directly online. In the case of booking such a studio (e.g. by telephone), the agent is not liable for the type, scope, price and time of the appointment.

4. Cancellations and changes

4.1 A completed booking (see point 3) is precisely determined in terms of location, time and price. Changes on the part of the booking party must be reported to the respective studio immediately. The booker is responsible for getting in touch with the studio.

4.2 The studio can allow a cancellation within a freely selectable period through the website of the agent. For this purpose, a cancellation link will be shown in the confirmation email when booking the appointment. If this is clicked within the specified period, the appointment can be canceled online.

4.3 If the person making the booking is unable to make the appointment, a cancellation - if 4.2 is not possible - must be announced by telephone at least 24 hours on working days before the appointment.

4.4 If a cancellation does not take place on time as described under 4.3 and nothing else has been agreed with the respective studio, the studio is entitled to charge a cancellation fee in the scope customary for the industry.

4.5 The agent reserves the right to cancel the booking without in consultation with the booking customer if the booking is made with incomplete, doubtful or apparently incorrect data.

5. Evaluation of a studio by users of the intermediary's website

5.1 Users of the intermediary's website have the opportunity to rate the studios that are displayed on the intermediary's website. The user can provide information about the quality, service and recommendation of the studio.

5.2 A review will be sent to the intermediary by e-mail (double opt-in) after the review has been confirmed. After the agent has successfully checked the rating, it will be displayed on the website at the respective studio.

5.3 The intermediary reserves the right to delete reviews without giving reasons or, if necessary. also to be changed if the content is offensive, xenophobic, sexist or does not meet ethical and moral standards in any other way.

6. Warranty and liability

6.1 All of the intermediary's own information has been compiled with the greatest of care. However, no liability can be accepted for any errors in data collection or data transmission.

6.2 The information on the intermediary's internet portal is largely provided by the respective studios. Each studio is solely responsible for the accuracy, completeness and timeliness of the information it posts, including the prices and dates available. In addition, the studios ensure that no content is posted that violates the legal positions of third parties. The intermediary cannot check this information and therefore does not guarantee the correctness, completeness, quality and legality of the information used.

6.3 The agent is not liable for making an appointment. Likewise, the latter is not liable for defects or damage that arise in connection with the provision of the service.

7. Miscellaneous

7.1 German law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods and the reference norms of international private law.

7.2 The online dispute resolution platform of the European Commission can be reached via the following link . The mediator does not participate in a dispute settlement procedure before a consumer arbitration board and is not obliged to do so.

7.3 The use of the intermediary's Internet portal and its content is only permitted for the individual query of appointment bookings. Automated queries are not permitted. The data material is protected by copyright, so that reproduction (especially by automated reading, so-called "scraping") is prohibited. In particular, the use of data (such as query results in particular) for the purpose of referral is also prohibited.

7.4 The place of performance is Nuremberg. For persons who do not have a general German place of jurisdiction, Nuremberg is agreed as the place of jurisdiction. Otherwise the legal place of jurisdiction applies.

7.5 All information has been compiled with the greatest care. However, no liability can be accepted for any errors in data collection or data transmission.

7.6 If a provision of this agreement is ineffective or unenforceable, this provision should be interpreted in such a way that the provision is compatible with the applicable law and corresponds as closely as possible to the original intentions of the parties. The rest of this agreement should remain unaffected.

7.7 The agent reserves the right to change these general terms and conditions with future effect.